This month, the Swift Awards visited Macclesfield, Newport, Kingston upon Thames and Inverness, and discovered some truly outstanding businesses. What the team really noted, however, was the variety of businesses thriving despite the recession: taxi companies, florists, fish and chip shops to name but a few are flourishing due to their dedication to providing great services. However, of the 17 winners two businesses really stuck out, one for its innovation, and the other for its dedication to excellence.
Trevor Daniel, manager of the online company TaxiRoute hit upon a fantastic idea when he developed a program to calculate the cost of a taxi fare between two places. Customers who want to find out how much they should be paying for a taxi journey simply go to TaxiRoute’s website and enter the addresses of their origin and destination, and the site comes back with a guide to how much the customer should pay as well as contact details for local taxi firms. Best of all, because the site charges taxi companies to advertise on the site, it’s able to offer the service to customers for free, as well as potentially saving them money on the fare.
On the other side of the spectrum, we discovered Ti22 Vehicle Services, an independent vehicle detailer in Newport. Vehicle detailers carefully restore cars’ interiors and exteriors, aiming to leave the car ‘better than new’. James Walker, the business’ owner, explains what makes Ti22 different: “We’re the only vehicle detailer in Wales to be authorised by Swissvax, a specialist vehicle wax provider whose seal of approval is the industry’s benchmark. Also, because Ti22 has its own secure premises, owners can feel comfortable leaving their pride and joy with us.”
What really makes Ti22 stand out is a passion for cars. James is immensely proud of what he does as he truly cares about the cars he’s restoring. So much so that he’s been rewarded with the opportunity to restore some truly incredible cars such as a 20 year old Porsche 911 and a TVR Tuscan. Check out his work here.
Although the two businesses are in completely different industry sectors, what they have in common is a devotion to providing the best possible service to customers, making them perfect Swift Award winners. These businesses have gone out of their way to leave their customers satisfied.
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